Shipping policy
Shipping Policy
Last updated: 03/08/2026
We send from Perth, Western Australia. What follows is simply how that works — what to expect, how long it takes, and what happens if something goes wrong.
What this covers
This policy applies to physical products ordered through gccoaching.co.
Coaching, the Discipline Community, retreats and Friendshops are not shipped. Access details for those are sent by email once your booking is confirmed.
Before your order leaves us
Orders (excluding pre-order products) are packed and dispatched within [1–3] business days, Monday to Friday. We don't dispatch on weekends or WA public holidays.
If we're running behind — a print run, a retreat week, the ordinary friction of a small business — we'll tell you. You'll get an email with the honest timeframe rather than silence.
Australia
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | [3–7] business days | [$11.00] |
| Express | [1–3] business days | [$15.00] |
| Free standard shipping | [3–7] business days | Orders over [$100] |
Delivery estimates begin the day your order is dispatched, not the day it's placed. They're estimates from the carrier, not guarantees.
We ship with [Australia Post / carrier]. Remote and regional addresses may take longer.
International
We ship to [list countries, or: most countries worldwide].
| Region | Estimated delivery | Cost |
|---|---|---|
| New Zealand | [6-12] business days | [$25.00] |
| Rest of world | [12-25] business days | [$48.00] |
International estimates are less reliable than domestic ones. Customs processing is outside our control and can add time.
Duties and taxes. Any import duties, taxes or customs charges are set by the destination country and are payable by you. These aren't included in the price you pay us, and we have no way to calculate them in advance. If a parcel is refused or returned because charges weren't paid, we'll refund the product cost less shipping.
Tracking
You'll receive a confirmation email when your order is placed, and a second email with tracking details when it's dispatched. If the second email hasn't arrived within [5] business days, contact us — something has gone astray on our end.
Getting the address right
We send to the address entered at checkout. Please check it before you complete your order.
If you spot a mistake, email us at jake@gccoaching.co or tom@gccoaching.co as soon as you can. If the order hasn't been dispatched, we'll change it. If it has, we'll help you chase it, though we can't promise the carrier will redirect in time.
If something goes wrong
Delayed. Give it a few extra days beyond the estimate — most parcels turn up. If it's still missing, email us and we'll lodge an enquiry with the carrier.
Lost. If a parcel is confirmed lost, we'll replace it or refund it. Your choice.
Damaged. Send us a photo within [7] days of delivery and we'll replace it. No need to return the damaged one.
You don't need to argue your case with us. Tell us what happened and we'll make it right.
Returns and refunds
Shipping and returns are separate things. For change of mind, faults, and refunds, see our Refund & Cancellation Policy.
Your rights under Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Contact
jake@gccoaching.co or tom@gccoaching.co
Game Changer Pty Ltd
We answer within [1–2] business days.